Kyla on CBC News: Customers are fed up with anti-theft measures at stores. Retailers say organized crime is to blame

Susan Dennison recently had an unsettling experience at her local grocery store, a Loblaw-owned Fortinos in Burlington, Ont.

Just as she was leaving, the wheels on her shopping cart locked up — making it immobile. 

She said a store employee rushed over and demanded to see her receipt. 

“I felt like I was ambushed,” said Dennison, who scrambled to find her bill. “She’s badgering me, like, ‘Is it in your wallet? Is it in your pocket?'”

“More vulnerable groups might be targeted … because there are unfortunately biases, both conscious and unconscious, when it comes to racialized individuals,” Vancouver-based criminal lawyer Kyla Lee told CBC News. 

Read the full story here.

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